This position handles the full spectrum of case management and support intervention for clients, comprising mainly at-risk children and youth. The roles and responsibilities include:
- Handling case work &/or counselling
- Conducting office interviews and regular home visits
- Supporting clients through full spectrum of case management, including regular follow-up and communication
- Completing assessments and reports in a timely manner
- Supporting departmental administrative requirements and any other organisation-wide activities
- Degree or graduate diploma in Social Work / Psychology or other related fields
- At least 1 year of relevant experience as a Social Worker
- Familiar with parenting / family issues and care of children with various social issues
- Certified in YLS/CMI
- Good command of written and spoken English, preferably bilingual
- Good report-writing skills
- Responsible, resilient, self-motivated and a team player
- Able to work non-traditional working hours (eg. on weekends and in the evenings, when required)
Preferred achievements / characteristics:
- Trauma-informed and knowledge of attachment issues will be an advantage
- Provide high quality and effective therapeutic case work services for clients.
- Ensure that the emotional, social, behavioural, developmental, therapeutic and educational needs of clients are met through the development, implementation and timely review of individual therapeutic care plans.
- Evaluate and execute use of treatment models such as, Trauma System Therapy (TST), Positive Behavioural Interventions and Support (PBIS), Structured Decision Making (SDM), Child and Adolescent Needs and Strengths (CANS).
- Effective use of therapeutic approaches and other intervention strategies that achieve the overall therapeutic care plan of each client, such as, timely reunification to family or other permanency goals.
- Build good rapport with relevant stakeholders and external agencies in order to mobilise resources to meet client’s needs.
- Provide all necessary documentation for all clients, including case reviews, admission presentation, discharge summaries, referral, TST documents, and other ongoing records and regular updates to interdisciplinary team to facilitate decision making on clients’ treatment plans.
- Train direct care staff on therapeutic skills that will facilitate positive and/or trauma informed interactions with the clients.
- Coach caregivers/parents on parenting skills to facilitate positive and trauma informed interactions with their children.
- Plan, implement and evaluate group work and programmes that will complement the therapeutic goals.
- Good knowledge in working with children, youth and families.
- Able to manage issues of complex multi-problems children and families.
- Demonstrates an understanding of trauma, attachment and resilience theory, and child and adolescent development.
- Good communication and interpersonal skills – able to relate easily to other people, particularly children, and to form positive working relationships.
- Good team player with good collaboration skills.
- Good report writing skills.
Preferred achievements / characteristics:
- Knowledge of Trauma System Therapy (TST), Positive Behavioural Interventions and Support (PBIS), Structured Decision Making (SDM), Child and Adolescent Needs and Strengths (CANS).
- Assist to coach children with their school work.
- Assist to run programmes and activities for the children.
- Assist to respond to parents at the centre.
- Minimum GCE O Level
- Team player
- Enjoys working with children aged 6-12 years.
- Passionate and patient about working with children.
- Work with others in a team to provide an environment of safety for children with difficult behaviours in a children’s home
- Able to respond calmly to children when they exhibit difficult behaviours
- Look after the needs of children (physical & mental wellbeing of children in care)
- Creating a safe and positive living environment, setting rules for children’s behaviour & providing one to one teaching/coaching on daily living skills
- Check on each resident’s needs and progress
- Help children form secure attachment bonds with appropriate adults
- Provide close supervision to children
- Work effectively in a team environment
- Minimum N levels
- Must be able to work rotating shifts (day & night), on weekends and public holidays
- Able to work in an energetic environment with children
- Experience working with children is an advantage
- Persistent and active learner
- Need to have understanding and a non-judging attitude
- Welcome and greet, answer / refer enquiries, through walk-ins or on the telephone, direct visitors, clients, and students by maintaining employee, department and student class directories
- Maintain security by following and providing administrative and logistical support. E.g. temperature taking of students, maintaining logbooks, locking up procedures, safety of students at the reception area
- Assist with daily fee collection, monitor and follow up on outstanding fee payment, and counter-checking of fee payment procedures and schedule
- Follow up with students/ parents who are late for or miss class/ appointment
- Assist in planning/ scheduling meetings; booking of rooms for functions/ programmes
- Assist with classroom allocation for all students, teachers, programmes and communicate plans to parties involved
- Assist in tracking and ordering of office supplies e.g. stationery, paper, printer toner, toiletries, bottled drinks, etc.
- Ensure all classroom supplies are ready for daily use
- Communicate with other departments/ agencies on actions required
- Support programmes whenever needs arise. Eg. printing, cutting, laminating, sorting resources, collecting parental feedback forms, handling courier services, etc.
Perform any other assigned duties
- Minimum ‘N’ or ‘O’ levels
- At least 2 years of administrative experience, preferably in the social service sector
- Good knowledge in Microsoft software (Word and Excel)
- Strong experience in budget tracking and administrative processes preferred
- Excellent organisational and coordination skills
- Analytical abilities with a ‘can-do’ attitude
- Dynamic and resourceful personality
- Good interpersonal, collaboration skills and excellent in both written and spoken communication skills is a must
- Able to multi-task
- Able to work on Saturday mornings